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RBR50 After Firmware Update, Admin Login Credentials Don't Work
Hello! I purchased and installed my Orbi system last May 2020. I am technically proficient and had no issues setting the router up with my two satellites and after spending some time tweaking the ...
OcarinaMaker wrote:However, today I initiated a firmware update from within the admin interface and after the update, it no longer recognizes the admin login information I've been using since I set it up almost 10 months ago. In fact, it was the very login I used to login to update the firmware this morning.
It also does not recognise the defaul login an Orbi router has when one first purchases the router, username: admin password: password.
The router prompts me to enter my security question answers in order to reset my password, but then tells me my answers are incorrect. They aren't. I had stored them. Also, since they were names of my family, I could hardly get them wrong, even if I hadn't stored them.
What a disappointment. Sorry this happened to you.
The short answer is: You're screwed and have to do a Factory Reset and reconfigure the Orbi.
https://www.youtube.com/watch?v=cMw4ePACgc4
Factory Reset is what sets the Orbi credentials to "admin" and "password".
Before making any 'serious' changes to the Orbi configuration, I now "Save" the configuration to my PC before the changes and after them. Doing a factory reset is vastly less work if the entire configuration can be loaded with one click. Saved me two hours when I wrecked the web interface using telnet and had to reset.
Password Recovery has failed for me (once) and worked for me (once). I never did figure out what caused the failure.
After Firmware Update....?
which one?
The latest one. Sorry, I can't get into the admin interface to verify it now, but when I initiated the update, I think it stated that the one available was 1.7xxxxx... I didn't know I was not going to be able to access my admin interface after I updated the firmware, so I didn't think to note the newest firmware version for my router.
after you verify and it is V2.7.2.104 you may want to roll it back. Lots of problems with V2.7.2.104
otherwise see if these works for the password:
https://kb.netgear.com/31016/How-do-I-recover-my-Orbi-admin-password
Thank you for your reply.
Again, as I said before, the password reset does not recognize my security answers as correct, though I KNOW they are the exact ones I entered when I set the router up.
Not only did I record them in my notes, but the answers are for near relatives first and middle names, which I could in no way get wrong.
Thus, I cannot reset my password.
Attached are the screen shots from me trying to login and then trying to reset my password.
OcarinaMaker wrote:Attached are the screen shots from me trying to login and then trying to reset my password.
you may need to perfrom a factory reset
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
that may also address you firmware issue
Try the reset and setup from scratch as suggested by CrimpOn No need to revert FW. V104 works well in my experience.
Once you get the RBR setup again, be sure to save off a backup configuration to feil for safe keeping. Saves time if a reset is needed.
OcarinaMaker wrote:The latest one. Sorry, I can't get into the admin interface to verify it now, but when I initiated the update, I think it stated that the one available was 1.7xxxxx... I didn't know I was not going to be able to access my admin interface after I updated the firmware, so I didn't think to note the newest firmware version for my router.
FURRYe38 wrote:Try the reset and setup from scratch as suggested by CrimpOn No need to revert FW. V104 works well in my experience.
Once you get the RBR setup again, be sure to save off a backup configuration to feil for safe keeping. Saves time if a reset is needed.
OcarinaMaker wrote:The latest one. Sorry, I can't get into the admin interface to verify it now, but when I initiated the update, I think it stated that the one available was 1.7xxxxx... I didn't know I was not going to be able to access my admin interface after I updated the firmware, so I didn't think to note the newest firmware version for my router.
FURRYe38 wrote:
Try the reset and setup from scratch as suggested by CrimpOn and vajim
the FURRYe38 experience may not work in your case. Too bad.
