RBR50 After Firmware Update, Admin Login Credentials Don't Work

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OcarinaMaker wrote:

However, today I initiated a firmware update  from within the admin interface and after the update, it no longer recognizes the admin login information I've been using since I set it up almost 10 months ago. In fact, it was the very login I used to login to update the firmware this morning.

It also does not recognise the defaul login an Orbi router has when one first purchases the router, username: admin password: password.

The router prompts me to enter my security question answers in order to reset my password, but then tells me my answers are incorrect. They aren't. I had stored them. Also, since they were names of my family, I could hardly get them wrong, even if I hadn't stored them.

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What a disappointment. Sorry this happened to you.

The short answer is: You're screwed and have to do a Factory Reset and reconfigure the Orbi.

https://www.youtube.com/watch?v=cMw4ePACgc4 

Factory Reset is what sets the Orbi credentials to "admin" and "password".

Before making any 'serious' changes to the Orbi configuration, I now "Save" the configuration to my PC before the changes and after them.  Doing a factory reset is vastly less work if the entire configuration can be loaded with one click.  Saved me two hours when I wrecked the web interface using telnet and had to reset.

Password Recovery has failed for me (once) and worked for me (once).  I never did figure out what caused the failure.