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Yogibara's avatar
Yogibara
Aspirant
Nov 01, 2022

RBR50 After iOS Upgrade to 16.0 and MacOS to Ventura getting connectivity issues

First, it started with my recently upgraded M1 Macbook to Ventura. Getting SSL errors and logs indicate login refused. MacOS has been stable for the past few hours but my iPhone13 is still having iss...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 01, 2022

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

Try option #2 first. 

 

Be sure to disable any wifi private IP address features on Apple devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

  • Yogibara's avatar
    Yogibara
    Aspirant
    Nov 02, 2022
    All of the above has already been configured when the router was installed.

    This morning windows machine was also affected. Roku devices seem fine.
    Alexa devices are spotty.
    • Yogibara's avatar
      Yogibara
      Aspirant
      Nov 01, 2022

      Count me in on this issue now.  Just started happening for ONLY my Apple devices today. My Ventura Macbook is more on than off and my iOS v. 16 devices are more off than on the internet.  AppleTV and Alexa devices are also affected. No changes to network. over 40 devices and 2 satellites covering 4800sqt ft. multilevel.  Again, everything was fine until today. 

       

      Is this Netgear's way of saying it's time to upgrade?  😉

       

       

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 02, 2022

      What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

      What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Armor, Circle, Traffic Meter.

      Daisy Chain, Fast Roaming, Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 64. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

       

      One User Experience/Configuration:
      https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026