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vadhopper's avatar
vadhopper
Aspirant
Apr 25, 2023

RBR50 and e-mail to bluehost server blocked

So I am having intermittent issues with my e-mail - and when I have these issues, I notice that I cannot access my website hosted with Bluehost.  Something is blocking access to that server.  When I ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 25, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

  • vadhopper's avatar
    vadhopper
    Aspirant
    Apr 25, 2023

    Current Firmware is V2.7.4.24

     

    Note that ALL other internet services are working.  Speed test is great.  Most websites work without an issue.  The only problem is access to my bluehost server - which I can access if I connect directly to the modem.  I have TWO different domains at the same service - and when it doesn't work - NEITHER account works.  iCloud and gmail accounts DO work.  

     

    At the moment access to my e-mail server IS working.  It is an intermittent problem.  I was considering getting a different newer mesh system (as I am having a few other issues as well - including a dead satellite and issues with Verizon Network Extender), but I am spending a little time figuring out options, as it seems lots of people are still using this system and it is still available for sale.

     

    Note, I have done network resets, and that DOES fix the problem temporarily, but then it comes back again.   It is NOT OK to constantly reset my router.  I need this to work.

     

    Cables are good.  They may only be cat 5, although I do get 300+Mbs speed test to internet - which is the fastest that my internet service provider provides.  The issue is limited to access to the bluehost servers (which host my e-mail).