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Forum Discussion
RBR50 and e-mail to bluehost server blocked
So I am having intermittent issues with my e-mail - and when I have these issues, I notice that I cannot access my website hosted with Bluehost. Something is blocking access to that server. When I ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Also there is newer FW as well:
I did see that new firmware. I have not applied it as I can't use the interface to update it. I will try that, but requires a manual update... Something to try.
Also - regarding cables - the one to the orbi from the modem IS Cat6. I have cat 5 cables running to a few hardwired devices from the orbi router (and one from the orbi satellite). But those devices work fine (Apple TV's). Speeds are fine.
Note - isolated to the Orbi, as I can connect if I switch to my Cell service and I can connect if I plug directly into the modem. When I do that, it requires resetting everything, but I am very capable at doing that and bringing the whole system back on line. Usually after that, everything works for a bit. But this is both my work and personal e-mail on different domains with different account - but both through bluehost.
Is it correct that the problem is with web connections to https://bluehost.com to access hosted web sites and web based email? And, this access works for some period of time after a router restart, but then fails (intermittently or "never works again")?
What DNS servers is this Orbi router set up to use?
- Servers identified by the Internet Service Provider?
- Specific servers such as CloudFlare (1.1.1.1) or Google DNS (8.8.8.8) ?
Not to that website - to a couple of other websites hosted with that service. I note that I COULD pull up bluehost's website, just not the website of my own personal domain. Nor the control panel and webmail for by business domain (the website is hosted elsewhere). So it is particular to the server (or group of servers)- which is a bluehost server.
The problem is primarily with access to the e-mail servers - web or via a mail app (I have a mac and use the mac's mail app). The same issue happens on my phone when connected to wifi. When that is the case, I also cannot access webmail. The temporary workaround is to disconnect from my wifi and use cell service to check and send mail, then reconnect to my wifi for everything else.
The DNS is set to the ISP's DNS servers - dynamically set. It should be noted that all other Internet services WORK. When I connect directly to the modem (with required resets to do so) it always WORKS. When I reconnect to Orbi (with resets, the problem comes back (often after some time).
The problem is then intermittent. It will not work for a while - (and often I will connect to the cell service to check my e-mail when that happens) - and then it will start working again.
I did the firmware updates. Currently all is working. Let's see how it goes.
