NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
drfrink24
Feb 28, 2020Aspirant
RBR50 and RBS50 Ethernet stopped working
1 RBRv2 and 1RBSv2, been working fine for several months Around 9pm CST last night, all my connected ethernet devices quit functioning, wireless devices are working fine; Actions taken, with no ...
- Feb 29, 2020
Tried two switches in the configuration, identical problems for both, so it was something on either both or one of the PCs. Problem went away when I booted them to their OS.
FURRYe38
Feb 28, 2020Guru - Experienced User
What is the Mfr and model# of the ethernet switch in the configuration?
Is the Orbi system operating in Router or AP mode?
Has a factory reset and setup from scratch been performed since last FW update?
I would reset both RBR and RBS. Directly connect the RBS to the back of the RBR and walk thru the RBRs setup wizard with a wired PC and web browser.
- drfrink24Feb 28, 2020Aspirant
I've tried two switches - One of them is a 24 port netgear unmanaged 1gb switch, the other was a 5 port tplink 1gb switch. Wired backhaul eliminates the switch(s) from the equation, wired backhaul doesn't activate/enable. Direct wired to both RBR fails to assign DHCP addresses and elminates the switches from the equation. Direct wired to Sattelite fails to assign IP addresses and eliminates the switches from the equation.
No factory reset, as that would be my last ditch, nuclear option.
Router mode - I don't want to use the ISP DHCP settings for AP Mode.
Wireless clients get IP addresses, updates are reflected. Wired does not serve IP addresses. Static address fail to ping gateway (yes, they are on the same subnet)
I will reset everything tonite, as obviously the Orbi system is a black-box that has no tracing/logging/debug capabilities.
reset > hard reset > factory reset > replace unit
I should have spend a few hundred more dollars for a real mesh system from Ubiquiti
- FURRYe38Feb 28, 2020Guru - Experienced User
Try this, factory reset the RBS and connect 1 wired PC to the back of the RBS. Don't sync it to the RBR. Just wait about 5 minutes. Open a web browser to 192.168.1.250 and this should present you with a log in page. Use admin and password. Can you get to the RBS default web page here? If so, Then try to resync with the RBR. Do this with the RBS in the same room with the RBR.
If a factory reset on the RBR and RBS fail to get the RBS re-connected, then possible the RBS maybe faulty.
- drfrink24Feb 29, 2020Aspirant
So.. this one is super strange, and if someone has an idea what would cause this;
After factory resets, reconfigs and other tests.. I started to add back in devices to the Netgear switch.
I discovered that a switch connected in a room with two PC's was directly responsible for killing all ethernet traffic on both routers and all other devices. Obviously, bad switch, right? So I swapped it out with another switch. Same problem. Both machines were sitting on Bios password screens this entire time. Sort of half-powered on.
So I booted them up to see if maybe there was an IP conflict.. Now everything works.
No f'n idea how this is even possible.
TL;DR
Had two machines connected via another switch that were doing something destructive on the wired network, but ONLY when they were sitting on their BIOS password screen, prior to OS boot.