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Forum Discussion
TheLastMohican
Dec 07, 2019Tutor
RBR50 and RBS50 stability issues
Hello everybody. I hope some of you might be able to help. First time post so be nice :) I bought a large house last year that is about 6000 sqft over 3 levels with brick walls. I knew wifi was g...
- Dec 07, 2019
In my opinion, the problem is the firmware version you are running. 2.5.0.38 has been pulled by Netgear due to problems you've mentioned. I would revert back to 2.3.5.30. After that reversion, do a factory reset and run the setup wizard from scratch. It is a bit of work but should get you a more stable WiFi enviroment.
tucsontico
Dec 07, 2019Virtuoso
In my opinion, the problem is the firmware version you are running. 2.5.0.38 has been pulled by Netgear due to problems you've mentioned. I would revert back to 2.3.5.30. After that reversion, do a factory reset and run the setup wizard from scratch. It is a bit of work but should get you a more stable WiFi enviroment.
TheLastMohican
Dec 07, 2019Tutor
Thanks tucsontico I shall give this a try.
I hadn't actually realised that it was possible to roll back firmware.
Do the satellites have to be updated separately or can it all be done at the same time? Do you know if there is a walk you through it guide?
- tucsonticoDec 07, 2019Virtuoso
To do the reversion properly you MUST revert the satellites first then do the router. You will lose connectivity to the satellites while the process is running and your WiFi will drop out also. Its best to do all the firmware work with a computer hardwired (etehrnet cable) to the router and NOT via WiFi.
- tucsonticoDec 07, 2019Virtuoso
If you search this forum for "how to roll back firmware", you should find a detailed description. The first thing you'll need is the proper firmware files. They can be found on the Netgear support webpage (click on "Support" at the top of this page and follow the instructions).
Be prepared to spend some time doing this efffort. The whole process can easily take an afternoon because you'll be starting from scratch after the firmware rollback and factory reset. Don't rush and don't expect everything to work instantly. The ORBI is notorious for requiring a LOT of "settling" time. So, after the firmware rollback, a factory reset (all satellites and router) and re-initializing your network, give it an few hours to "settle down" before doing any kind of speedtests or heavy duty streaming, etc. Good luck!
- TheLastMohicanDec 08, 2019Tutor
Thanks tucsontico
I have completed the firmware rollback, reset all the devices and set up the network again. I shall let you know how I get on. Your help is very much appreciated - thank you.
- TheLastMohicanDec 15, 2019Tutor
Thanks again for your help tucsontico - I have been running the older firmware for a week and everything seems to be a lot more stable. Fingers crossed the issue is now sorted.
- tucsonticoDec 15, 2019Virtuoso
Glad the firmware rollback helped. As you've now found out: "if it isn't broken , don't fix it!" ORBI is very fickle wiht firmware updates and I view any update with a very skeptical eye. I always wait for at least a week and review comments on this forum before updating my ORBI. Good luck!