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Forum Discussion

tjaltz's avatar
tjaltz
Follower
Mar 25, 2022

RBR50 Blocking Swann Security App

I have an Orbi RBR50 Router with two wireless satellites. I have a Swann Security NVR16-8580 Security Video Recorder connected directly to the RBR50 Router with an ethernet cable. I can access the th...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 25, 2022

The default condition for consumer WiFi routers is to block everything.  Nothing out on the internet is allowed to connect to the WiFi router or to any device 'behind' the router (such as an NVR).  Most Internet of Things (IoT) devices get around this restriction by having the device open a connection from behind the router to the vendor's "cloud" where smartphone apps can discover them.

 

When devices cannot (or are not programmed to) do this, the owner of the router can Forward Ports through the WiFi router to specific devices on the LAN (Local Area Network).  This feature is found on the Orbi web interface, Advanced Tab, Advanced Settings (bottom item), Port Forwarding.

 

Swann has an article describing how to determine which ports need to be forwarded to enable specific functions/products:

https://support.swann.com/s/article/dEL3fe3rt3#:~:text=on%20some%20systems.-,Typically%20the%20port%20to%20use%20for%20mobile%20access%20is%20either,setting%20page%20of%20the%20app%20. 

 

Might have been more helpful of Swann customer support to mention this.