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Forum Discussion
RBR50 bricked after 2.5.1.16
For the first time after several months I used the Orbi app to check if there was any firmware upgrade to my router and satellites. The app told me there is a firmware upgrade to version 2.5.1.16. I ...
I had the same solid green light yesterday morning in the RSR50 (router)
No change by pushing the reset button for 10 sec
No change by doing 30-30-30
No change by pressing 2 minutes
It's alway green.
I think they updated firmware or did something the nigth before and now I'm stuck
I called Tech Service and they say I need to pay $49 to talk with a tech.
I had this router and satellite for 14 months, so they said I lost my 90 days free tech service already.
(I need to buy a 3 months service contract minimum so they take my call)
I dont think it's fair, I did not do anything to this device, I set it up to the simplest way with auto updates.
To me, it's obvious that something went wrong with 'their' update and they want me to pay to fix it?
It's so frustating.
I'm thinking on change brands but its just painful to know I paid about $400 for a device that worked only for about year.
had anyone pay them to fix this? so I know if at least it works
I guess I'm rather lucky. I've managed to get many stubborn stuck Orbi devices to factory reset, by using the following method. I can't say it will fix your problem, but it's worth a try:
Turn off the Orbi, unplug the power supply from the wall, keeping it plugged into the Orbi device, with the power button pressed in. Leave it that way, for 5 to 10 minutes or longer.
Then hold the reset button in and plug the power supply into the wall, still holding the reset button in. Do not let go of the reset button, until you see solid green power light. If successful, you will be able to configure the Orbi as if it is new out of the box.