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Forum Discussion
RBR50 Cannot connect to all websites
Thank you so much for reading my question! I am starting to get a little desperate trying to fix my issue :-) My internet suddenly stopped working yesterday. I can access Google, for example, but if I...
1. What firmware is on the router and the satellites?
2. what modem/gateway is it connected to? (model)
3. Are you using ipv4/6?
4. Have you tried a different dns provider? try googles at 8.8.8.8 or 8.8.4.4 or even cloudfare at 1.1.1.1
I believe the firmware was just updated to what is on the Netgear website.
We do not have a modem; we just plug the computer right into the jack where the internet comes out.
We are using ipv4 (and then in the dropdown the only option is “Using DHCP”)
As per your suggestion, I was going to try to change the DNS provider, but they are grayed out in my menu. I looked this up, and it says that those are probably default from my router (I guess they come from Orbi?), and I wasn’t sure how to change them to something else.
I am so grateful for your response this morning, and sorry it took me a while to get back! We are doing school remotely, and I had not been able to work on turning the internet off until just now. I would appreciate any further suggestions! I have no idea how to do any of this, and I am very grateful for your help troubleshooting. Thank you!
Is your isp a fibre provider? or do you have communual ISP thats shared like in some apartment setups? Or exactly what is going on for your isp gateway?
Is the Orbi in access point mode? If the DNS section is grayed it, it makes me curious about that.
https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode
A firmware number helps as sometimes it isn't on the most current. Or if someone else has the same issues it can be compared. Plus it changes rapidly