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Forum Discussion
RBR50: Can't change DNS settings (error msg that existing log-in can't contain non english words)
Hey Folks - first post here. I'm running an Orbi RBR50 with two sattelites. It's been running fine for a year but now I'm wanting to bypass my ISPs DNS because they keep having issues. My ISP require...
Interesting that a log in is causing a DNS UI change problem.
Is Armor or Circle enabled?
For the Admin log in the main log in should be admin and a password. Not a email address. Possible that Orbi doesn't support this and is causing problems.
What Firmware version is currently loaded?
What region are you located?
Has a factory reset and setup from scratch been performed since last FW update? Might do this and this time leave the "admin" log in as default and set a password. Then try the DNS.
Be sure Armor or Cicle is not enabled as well.
Thanks for the reply: To clarify a couple things:
- DNS is not an issue right now. I only ran across this issue because I wanted to not use my ISP provided DNS. However, the Internet Setup page wouldn't allow me to change the DNS (or do anything else) at the Internet Setup tab. So the issue is purely the error and inability to change any settings on this page.
- The Orbi router Admin login is just that Admin/MyPassword.
- the log-in (I believe) that is causing the Error is the (ISP) log-in that I enter into Orbi and then Orbi passes to my fiber ONT (see screenshot). At the "Internet/Internet Setup, the first changeable item is: "does your internet connection require a login". In my case, the "yes" option is chosen. The next section below that is: Internet Service Provider. In that section, the next thing is "Login" (in my case it's myusername@myispdomain.net). The next thing below that is "Password". The default setting shows all asteriks, but I've tried it with the current password, too). Next item is Service Name (if required). Mine isn't required and its blank. Next item is Connection Mode. Mine is "Always On". Final item is Idle timeout (in minutes). Mine is 0 (and grayed out).
- I'm not running Circle or Armor
Prior to the last firmware update, I did a factory reset. The router is currently running 2.5.2.4. I'm hesitant to do another full reset or add the updated firmware because if I can't enter my ISP credentials, I can't get internet.
