NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50: Can't change DNS settings (error msg that existing log-in can't contain non english words)
Hey Folks - first post here. I'm running an Orbi RBR50 with two sattelites. It's been running fine for a year but now I'm wanting to bypass my ISPs DNS because they keep having issues. My ISP require...
Hi - I think we're missing each other on this --
In addition to "routing" I'm using the orbi to do Vlan taggng and handle the credentials necesarry to log into my fiber connection. That is the login information I populated when I set up the Orbi and it's been working fine. Something changed at some point (firmware update?) because, like I said, I put that info in to the Orbi in the first place so I could connect to my fiber. It didn't generate the error then. Those credentials are required for my Internet won't work. But with those credentials there, I'm unable to "save" (or even "test") that page.
So while I realize what I should do to change the DNS settings IF the Orbi was working properly and not generating the "invalid log-in/non-english words" error, my point is that I can't do that (or anything) on that page because that page also contains (and must contain) my ISP login information, and that log-in info is apparently what's now generating the error. What changed? I don't know.
I'm pretty that removing my ISP credentials would allow me to adjust the DNS settings (or whatever else I wanted to do on this page) and save the changes, but that would be pointless because the Orbi would no longer be able to communicate with my Fiber ONT and I'd lose my Internet.
Is there any way ot report a bug to Netgear without paying for extended support?
Something to contact NG support about and see if there is additinal help and information regarding this. This maybe a local issue regarding your ISP and there services.
Thanks. I actually have no idea how to contact NG Support. I've over 90 days (well over) so it looks like there's no free support. Does that mean I actually have to pay to report a bug?
For fun, I thought I'd respond to this a year+ later and note that ~5 firmware updates later (currently V2.7.4.24), it's still broken and I've still yet to get any help or response from Netgear. I originally noted this as an inability to change my DNS settings, but actually it blocks me from changing ANY Internet settings. Otherwise everything is working and continues to work with firmware updates. I've not done a factory reset because I'm afraid if that the Orbi blocks my login after the reset, I won't have internet access any more.
As suggested a year ago, I contacted @Blanca_O and @Christian_R. Apparently Christian is now retired, but @Blanca_O replied to me asking for follow up contact info. I supplied that info (3 times over the course of the past year), but I've yet to get any reply from them or anyone at Netgear.
Surely the fact that my previously working Centurylink login (Lastnamefirstname120@qwest.net) credentials are seen as "non-English" is a bug!
As described earlier in this thread, clicking "Save or Test" (at the "Internet" Setup page) prompts the Orbi to return an error message
""192.168.1.1 says:
Invalid Login name, can't accept non-english words"
and blocks me from making changes at the Internet settings panel.I find it strange that Netgear isn't interested in fixing this. It worked once (when I set up the router) and my credentials haven't changed (I've had this century link account long before I got an Orbi router) so it's obviously something that go broken along the way with a Netgear update. Please, any suggestions would be appreciated. I'd really like to make some changes to my Internet Settings but I'm currently frozen out by some strange firmware coding that sees (and blocks) valid login credentials as "non-english words".
Thank you.