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Forum Discussion
RBR50 Can't check for firmware updates
My RBR50 no longer seems to be able to check for firmware updates and says "Service Unreachable": Any ideas on how to fix this?
Standard Xfinity Xfi supplied cable modem ... (with its WiFi access point functionality turned off). That seems to be working just fine for everything else.
Turning off the wifi doesn't turn off the router functions of the xfinity equipment. It puts you in a double nat.
What is Double NAT? | Answer | NETGEAR Support
it can cause issues.
How to fix issues with Double NAT | Answer | NETGEAR Support
Yes, it's in 'Bridge Mode'
just a comment..when the OP used the words 'no longer' that sounds like it was working and now is not. In the case of a double NAT, that would have reared its ugly head from day one.
vajim wrote:just a comment..when the OP used the words 'no longer' that sounds like it was working and now is not. In the case of a double NAT, that would have reared its ugly head from day one.
That is correct. The Orbi had been working fine - and the firmware update checks used to work OK.
After various other problems I had with the router, I ended up needing to install specific firmware versions manually. At some point (i dind't notice when) the update check stopped working.
This problem has persisted across many power cycles/ reboots, and across more than one manual firmware update.
I am happy to install firmware manually - but don't check very often - and it concerns me that I may miss important security updates.
pbarham wrote:
vajim wrote:just a comment..when the OP used the words 'no longer' that sounds like it was working and now is not. In the case of a double NAT, that would have reared its ugly head from day one.
That is correct. The Orbi had been working fine - and the firmware update checks used to work OK.
After various other problems I had with the router, I ended up needing to install specific firmware versions manually. At some point (i dind't notice when) the update check stopped working.
This problem has persisted across many power cycles/ reboots, and across more than one manual firmware update.
I am happy to install firmware manually - but don't check very often - and it concerns me that I may miss important security updates.
Security updates of any consequences are supposed to be pushed automatically. No user action required. If your system is working I'd let go.
