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Forum Discussion

pbarham's avatar
pbarham
Apprentice
Feb 22, 2021

RBR50 Can't check for firmware updates

My RBR50 no longer seems to be able to check for firmware updates and says "Service Unreachable":   Any ideas on how to fix this?
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 23, 2021

This would be a configuration your modem or ISP services not allowing Orbi to check it's FW update services.

 

I can check with mine and get thru just fine and works for me. My RBR is double NAT'd as well:

pbarham wrote:

My RBR50 no longer seems to be able to check for firmware updates and says "Service Unreachable":

 

Any ideas on how to fix this?

 

  • vajim's avatar
    vajim
    Master
    Feb 23, 2021
    FURRYe38 wrote:

    This would be a configuration your modem or ISP services not allowing Orbi to check it's FW update services.

     

    I can check with mine and get thru just fine and works for me. My RBR is double NAT'd as well:

     

     

    I called COX and they said no way on their end..nice try

     

    What does that mean when you say?..."I can check with mine and get thru just fine and works for me.."