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Forum Discussion
RBR50 can't connect to router
Hi all. Long-shot here. Recently, the Orbi lost WiFi after my ISP made changes that caused issues. Although they've resolved the issues, I haven't been able to get the Orbi to work as a router. ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
If you press the reset button of 15 seconds on the RBR with the RBR disconnected from the ISP modem and just one wired PC connected to any of the white LAN ports in back, not the yellow port, give it one minute, can you access the RBRs web page at 192.168.1.1 at all in a web browser? You should see a setup page and Orbi app picture on the page.
Be sure to set the PC for automatic IP addressing configuration.
Thank you for the response!
The ISP is from OzarkGo and fiber. Seems to be a "black box" where I’m not seeing any info on the manufacturer or the model. I only get the default settings. There is an ethernet port, and I had to work with them to confirm that they’re receiving signals to the Orbi. They can only recognize the Orbi when the router is in passthrough mode.
I was using a CAT5, and I have a CAT8. I’ll see what else I have.
Oh, and that seems to be the issue as well. When connected to a white LAN port, I get a self-assigned IP.
Also, should there be any changes to the power led while pressing the reset button? Seems to be stuck in power led green and router ring led blinking white. I can only get a change when first booting and pressing the reset button for 15 seconds. And that’s when I’m getting the self-assigned IP.
I've been trying to get into the web browser for the settings and struggling to get into it.
Ok, try a 30-30-30 reset on the RBR with it still disconnected from the ISP ONT.
https://www.lifewire.com/hard-reset-rule-for-routers-3971318
After last one, then release, give it a minute then see if your PC gets an IP address from the RBR and if you can access 192.168.1.1
- Darn, same issue: self-assigned IP and no internet.
I'm wondering if there's something defective with the router. It only seems to work like an access point. It doesn't seem to function as a router anymore.