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RBR50 Can't work with Alaaddin Connect Garage Door Opener
Hi, I have an Orbi Mesh system (RBR50) that will not allow me to connect to my wifi garage door opener. Any recommendations? Thanks. Alan
- Turns out the computer board was bad. Got a new one from Genie (free because it is still under warranty), replaced it, and it works now.
Hi, I am not sure what gateway I was using. How do I find out? Firmware is 2.7.3.22. I used Genie’s app on my phone to connect the motor to my home system. At first, their network (gdocntrl-xxxx) would not show up after I pushed the WiFi button on the motor itself. After unplugged and plugged in the motor, their network showed up. From that point, I followed the process and it failed when it was trying to connect back to my home system. Once that happened, their network disappeared and I had to unplugged/plugged in the motor again in order for their network to show up again. Finally after many tries, by chance, it connected to my system. However, it kept disconnecting after a few minutes. I spoke to Genie’s rep and they couldn’t figure it out either. They are going to send me a new board. It’s ironic that I just had my new opener installed yesterday. How did you get it to work?
Its been a while since I had to connect mine but it was a simple push button operation between the opener and the app.
The gateway would be the modem/ONT/device that the router connects to that supplies an internet signal.
I see. The problem that I have is that their network (gdocntrl-xxxx) would not stay on long enough before I finish all steps. It will just disapper within 30 secons. I tried setting it up with my computer as well. That gdo network would disapper so quick that I could not do anything.
Are you using android or iOS?
have you tried a different device?
Just a video of the install process. this is what I used and was as simple as following the video.
https://www.youtube.com/watch?v=x-5r4Z_zhNw
I understand yours is failing because the openers wifi isn't broadcasting long enough. I'd be inclinded to be thinking its the control panel as well.
- I am using my iPhone. Also tried to connect it with my own laptop. Still didn’t work. Now, just waiting for the new control board from Genie, and will replace the current board. Hopefully that will solve this problem.