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Forum Discussion
asu21
Dec 01, 2021Tutor
RBR50 Can't work with Alaaddin Connect Garage Door Opener
Hi, I have an Orbi Mesh system (RBR50) that will not allow me to connect to my wifi garage door opener. Any recommendations? Thanks. Alan
- Dec 11, 2021Turns out the computer board was bad. Got a new one from Genie (free because it is still under warranty), replaced it, and it works now.
Mikey94025
Dec 02, 2021Hero
asu21 wrote:Hi, I have an Orbi Mesh system (RBR50) that will not allow me to connect to my wifi garage door opener. Any recommendations?
I suspect you're trying to use their phone app and it is getting confused because your phone connects to the 5Ghz Orbi network and erroneously passes that to the Aladdin system which only supports the 2.4Ghz Orbi network.
Fortunately it looks like there is a secondary way to perform the wi-fi setup (similar to Chamberlain/Liftmaster MyQ). After you connect to the Aladdin's wifi (gdocntrl-xxxx), use a web browser to configure it, That web browser lists and lets you select amongst the 2.4Ghz networks the Aladdin sees (instead of relying on what your phone connects to):
I’ve tried this approach to connecting my device and it’s just not working. Are
there any other ways to setup Wi-Fi?
Yes, there is a second approach to passing the Wi-Fi network and password
that uses an embedded webpage in the door control module when it is in
configuration mode. To use this method, press and hold the Wi-Fi button
until the device beeps. When the LED changes from red to yellow, go to
the Wi-Fi settings on your smartphone and connect to the gdocntl network.
Once you are connected to the gdocntl network, go to the web browser on
a smartphone or computer and enter https://192.168.1.1. This connects
you to an embedded webpage in the door control module. Click on the
configure button. The embedded webpage takes you to a set up screen.
Here, you will select the home Wi-Fi network from a list of available
networks, keep the WPA2 encryption selection, and then scroll down, enter
the password for your home W-Fi network, keep the default service
selection, and then select save. After hitting save, the first part of the
configuration is complete, and the door control module connects to the
home Wi-Fi network.
Once the door control module is connected to the home Wi-Fi network, the
next step establishes a secure communication link between the door
control module and the cloud. Press connect to submit the configuration
and complete Wi-Fi set up. The cloud and the door control module will
exchange keys/tokens, so a secure communication link is established. The
LED will change to solid green. If the LED is flashing green, the connection
to the cloud was not successful.
asu21
Dec 04, 2021Tutor
Tried using my laptop to connect, and still didn’t work. Contacted Genie’s rep and they had no idea why either. They will send me a new control board for replacement. Hope it will work after.