RBR50 Causing Intermittent Internet

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 

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mxcramer wrote:

My RBR50 is causing my cable modem to drop the line. Over the last two weeks, the intermittency went from about once a day to constant. A reboot of the cable modem and the Orbi would fix it for a moment, but then I was back offline again. 

 

Spectrum has checked the lines, and a tech tightened some fittings and replaced the cable modem, so I don't think the problem is upstream.

 

Further, I hard-wired my desktop to the cable modem and the problem stopped. I am not up an running again using my ancient router in place of the Orbi. Again, no drops since this was put in place, so the Orbi is the problem.

 

Any suggestions on how to diagnose this problem would be appreciated. The old router works but provides much slower speeds throughout the house (the original reason we switched to a mesh system!).

 

Mike

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