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Forum Discussion
RBR50 Connectivity Problems
Hi. I'm new to this forum. I purchased an RBR50 with one satellite last September (2018). I've had no problems until about 6 days ago. I use Spectrum internet service. Until a few days ago i was...
Could you describe how you detect service being spotty? How frequently does this occur? (several times an hour? twice a day? etc.)
I have service but it frequently takes much longer to load pages and, most importantly, the service drops entirely. This happens frequently - it just happened while i was typing this reply. I can't be on the internet for more than 5-10 minutes without slow or dropped service.
Thanks. So, this is a desktop computer (laptop? tablet? phone?) connected to the Orbi how (wired? WiFi?) So, service drops "while you are typing", but how do you know? Does the WiFi icon suddenly get an exclamation point in it indicating "no internet"? Do you use Microsoft Outlook and see the message "Unable to connect to server"?
For example, if it happens to a wired desktop every 5-10 minutes, my first step would be to unplug the Orbi, wire the desktop directly to the Hitron, (restart the Hitron), and uset the desktop as before.
You mention Cisco and Hitron and then Spectrum says "their modem" is OK. There is not another device in addition to the Hitron is there?
You may not be alone. There is at least one thread on Spectrum mentioning connection issues with this modem:
I, also, have this modem from Spectrum and have no issues. What I found interesting in that thread were the comments about radio frequency interference, grounding, etc. etc.