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Forum Discussion
RBR50 Connectivity Problems
Hi. I'm new to this forum. I purchased an RBR50 with one satellite last September (2018). I've had no problems until about 6 days ago. I use Spectrum internet service. Until a few days ago i was...
Intermittant problems are really tough to diagnose, which is why it seems important to identify whether it is the Orbi or "something else" that is causing the problem. The awkward part of all this is totally disrupting the entire family during the investigation. For example, I always keep my old WiFi router when I purchase a new one so that I can swap it back in and see what happens. (Not great if the Orbi has allowed more devices to be connected from farther away.) If another WiFi router has the same issue, then it's not the Orbi. If it doesn't, "aha". That's why I suggest connecting directly to the modem for an hour. If that works perfectly, then it's not Spectrum.
I did a factory reset and the problem persists. I'll try to connect with an ethernet cable directly to a laptop. I'm very frustrated at this point.
Be sure to power OFF the ISP modem for 1 minuted while you factory reset the Orbi. Then power ON the modem and let it sync.
I would swap out LAN cable between the ISP modem and orbi as well. CAT6 is recommended. Shortest length possible.
jprotzel wrote:
I did a factory reset and the problem persists. I'll try to connect with an ethernet cable directly to a laptop. I'm very frustrated at this point.
