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Forum Discussion
pup0975
Apr 07, 2022Star
RBR50 crashing
My RBR50 has been crashing intermittently for about 6-7 months now. Sometimes it can go weeks without crashing but then will have times where it'll crash a couple of times in 1 week. What I mean by c...
FURRYe38
Apr 07, 2022Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Is Armor, Circle or Traffic Meter enabled?
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Try this version of FW?
- pup0975Apr 07, 2022Star
Thanks for the suggestions:
Have about 3800 sqft. My satellites are on different floors from the main router and are more than 30 ft apart.
I do have traffic meter turned on. Amor and Circle are not turned on.
I'm currently with ATT Fiber using the Arris BGW210-700. I just changed from Spectrum Cable Internet to ATT 3 weeks ago. I had the same issues with Spectrum. I was hoping that maybe something with Spectrum was crashing my Orbi, but now it appears it's just the Orbi.
I've turned off the traffic meter and have changed the settings on the other link. If it crashes again, I'll try the v2.7.3.23. Wonder why they never released this version officially?
- FURRYe38Apr 08, 2022Guru - Experienced User
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first...
- pup0975Apr 08, 2022Star
Already did option 2 with IP Passthrough. I had researched this well in advance before getting fiber installed. Shockingly, the ATT Fiber installer knew that this is what I had to do as well to get my own router working.