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Forum Discussion
DatabaseJase
Oct 15, 2019Luminary
RBR50 Custom IP and DNS Settings Broken
We have a fibre connection provided by Gigaclear and they have set the fibre modem into bridge mode for us so that the RBR50 can act as the router and this has been working great. Gigaclear don't of...
CrimpOn
Oct 15, 2019Guru - Experienced User
Something else it involved in this problem because setting custom DNS settings does not require changing anything else on the Advanced->Setup->Internet Setup page. I have set my DNS servers to Google (8.8.8.8 and 8.8.4.4).
Just personally, if the ISP provides public IP address using DHCP, I would leave that setting alone.
Please confirm that Disney Circle is not activated on the Orbi.
- DatabaseJaseOct 16, 2019Luminary
CrimpOn wrote:Something else it involved in this problem because setting custom DNS settings does not require changing anything else on the Advanced->Setup->Internet Setup page.
Please confirm that Disney Circle is not activated on the Orbi.
The custom DNS radio button is greyed out and can't be selected unless I change the previous section (IP, Subnet, Gateway) to custom after which the custom DNS radio button is then auto selected. I can't grab a screen shot right now but I'll post one when I get the oppertunity.
Disney Circle IS enabled and I did think that might be the issue but as I said even if I choose custom IP/DNS and then keep the information that would be provided by my ISP via DHCP it still does not work.
- CrimpOnOct 16, 2019Guru - Experienced User
Perhaps you could humor the Old Guy. Turn off Disney Circle. Set the IP to "Get from ISP", and see if the "Use these DNS servers" can be selected.
- DatabaseJaseOct 16, 2019Luminary
CrimpOn wrote:Perhaps you could humor the Old Guy. Turn off Disney Circle. Set the IP to "Get from ISP", and see if the "Use these DNS servers" can be selected.
I was hoping to avoid that, mainly for the fact I'm worried that we will lose all of the settings which have taken a while to get right, but you're right I think it needs to be done.