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Forum Discussion
RBR50 Dead? :(
Hi all, I'm hoping someone can give me some advice on what appears to be a dead RBR50. I came home from work yesterday to compliants that "there's no internet". I have an Orbi mesh network, and an RB...
This mirrors the exact experience I had last week.
My thread is here.
https://community.netgear.com/t5/Orbi/RBR50-unresponsive-this-morning/td-p/2226577
In the end, I used a spare unit (rbr50v2) I had at my company.
Didn't get any support or even any acknowledgement. But it seems very odd, that other models are getting bricked due to firmware updates and we seem to have 3/4 of these rbr50's go in the last week.
This is shocking that a firmware update is bricking people's routers. I've had a PM from a user asking for my personal details to escalate to support, but I'm waiting for some assurances that I'm not about to get scammed!
So last week, there were a lot of threads for 7xx and 8xx users, whose routers had been made unresponsive by a firmware update which Netgear pulled. An announcement in red was at the top of the forums about the issue.
A representative on here (Suzie?) contacted affected users and began to fix the issues. Not sure where those threads have gone now. but the admins and superusers should be aware of it. I thought it was a huge coincidence that after 3 years of faultless service, my router suddenly was in a state expecting a firmware.
Can someone escalate this please?
Hi --mark--,
Please check you PM's.
Best,
Kevin
Community Team
- Hi Kevin
My RBR50 is dead blinking white this morning too. Happened while we were watching a movie last night. What should we do if we have this problem, try downgrading via TFTP? Where are links to the working firmware? How do we stop it from bricking itself again?
P.S. if you DM me the fix, I will summarize and put info here anyway, so kindly save me the time.Can try TFTP and see:
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done:
https://www.youtube.com/watch?v=R9DLrLQrpaw
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a Windows 7 PC and the TFTP worked.
Mac TFTP: https://www.petenetlive.com/KB/Article/0001247
Try nmrpflash:
https://github.com/jclehner/nmrpflash
- My unit did the same thing with the blinking white light on the router. We unplugged our unit because we were painting August 1st. When we plugged the unit back in we started having issues. If this is a known Software issue from Netgear, the company should stand behind this. I paid $500 for my mesh system, not to have to purchase a new router or system. It sounds like if I purchase a new router, I am going to have the same issues?
I've called Customer Service twice and wasn't satisfied with them. I am out of Warrenty, only 90 days! So they wanted you to sign up for their extended 1 year service. They said they KNEW what the problem was and would have me up and running. That tech, or person who is reading off a monitor who I couldn't understand, sent me to a higher level tech support who said she had to refer this to a higher level and they never responded and my case was closed after 5 days.
People have lives and don't have the time to get back.....my house is under construction and in addition to working over 40 hours/week, I am trying to get everything put back together, which was more important.
At the end of my first tech call she said is it ok if we can bill my credit card for the extended 1 year service. This infuriated me. I said absolutely not! You told me you would have me up and running which didn't happen.
Please advise! Should I go with a completely different company?Would you mind sharing the telephone number used to contact Netgear support?
Orbi products typically come with a one year warranty, but only 90 days of 'complimentary support'. The process to request a product return is described here: https://kb.netgear.com/1162/How-do-I-request-a-Return-Material-Authorization-RMA-for-my-NETGEAR-product
