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Forum Discussion
RBR50 Direct Fibre into WAN issues
I have Hiper direct fibre into the house. The guys from Hiper showed me how to connect directly to the Orbi using vlan tagging setting the port to 101, all other parameters the same. The fibre routre...
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? If there is a built in router here,
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Has a factory reset and setup from scratch been performed since last FW update?
I would disable Circle while troubleshooting first.
Hi Thanks for responding
firmware V2.5.1.8
No Double nat connecting with a PMG1005 Zytel fibre router.
Interestly....
On the Orbi app on my iPhone the internet is offline but....
On the orbilogin.com internet is good
However, it drops for everybody for a few minutes and then comes baclk up and is stable for a few hours.
Have you factory reset the RBR and setup from scratch after powering OFF the ISP ONT for 30 seconds then back on?
Are you configuring custome DNS or letting the RBR auto detect DNS from the ISP? Try setting a custom DNS, i.e. 1.1.1.1 and 9.9.9.9 and see.