NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR50 DISCONNECTING ON ALL DEVICES
Hi Everyone, So i read lots of threads regarding this problem and I haven't seem to found the solution. I have the RBR 50 which has been working fine for the 5 months since i bought it, and just ...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back on been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Any Wifi Neighbors near by? If so, how many?
Do you have an RBS or just the RBR only?
Hey!
The firmware is V2.5.2.4. I have powered it off and on again but the result is the same as if i just let it reconnect by itself. I have not done a factory reset since the last update. We have 2 wifi neighbors but they aren't that close. I have an RBS connected also.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849It's a Videotron Helix modem
Is this your modem? https://videotron.com/en/support/helix/equipments/helix-fi-gateway
If it is, what mode is is configured for? Router or Bridged?
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-Mode
And yes the distance is about 40 feet between them and the connection is strong.