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Forum Discussion
RBR50 DNS Issues
Have the Orbi RBR50 all on the latest firmware. Have reset the entire router and satellite units. DNS keeps locking up. All devices connect to the Orbi fine yet when accessing the internet it locks u...
Hi,
I just experienced this problem too and I have fixed it on my end. You might have solved this issue already but I’m replying so others will see. The problem was my ISP (Comcast) was not resolving dns. So I changed my settings to use a static IP address, which then allowed me to use Google’s dns server 8.8.8.8. The final step was to set the router to use my MAC address and apply update. It now works smoothly. It was a big pain trying to figure it out but I got it.
I just experienced this problem too and I have fixed it on my end. You might have solved this issue already but I’m replying so others will see. The problem was my ISP (Comcast) was not resolving dns. So I changed my settings to use a static IP address, which then allowed me to use Google’s dns server 8.8.8.8. The final step was to set the router to use my MAC address and apply update. It now works smoothly. It was a big pain trying to figure it out but I got it.
Dnoseattle wrote:
The final step was to set the router to use my MAC address and apply update. It now works smoothly. It was a big pain trying to figure it out but I got it.
I am often incorrect, but my suspicion is that choosing "Use this IP address" instead of "Use Default IP address" is not significant. I believe the "default" is in fact the same IP address. (Default is my setting.)
I am also not entirely convinced that Comcast would nfail to resolve IP addreses. Were that the case, 99% of the customers would immediately be unable to do anything, and the resulting howls would be heard nationwide.
This is one of the frustrating aspects of our Orbi systems. The vast bulk of users experience nothing out of the ordinary. I swear that many of them never actually "set up" their systems. Plug it in. Use the credentials on the product label, just as they do with their Comcast, Spectrum, or AT&T box, and get on with life. When a few do experience problems and turn to the forum for advice, often they tinker with some setting or other and the problem goes away. I often think, "There should not have been a problem in the first place, and doing this should not have solved it."
Anyway, thanks for the report, and good luck!