RBR50 DNS Issues

Please post about this in the Circle app forum:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle

Thank you. 

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MarkMorton72 wrote:

Just to echo whats been said before in this thread.  Had this happen for the first time last night and a reboot of the RBR solved the problem.

 

Running RBR50 and three RBS50 satellites with no problems for over a year - been very impressed with the ORBI.  Not an IT professional but been around this stuff long enough to troubleshoot most stuff.

 

So, set up is:

 

• Virgin Media ISP - router in modem mode
• RBR50
• 3x RBS50 all wifi backhaul
• All on V2.5.1.8
• 35-40 devices on the network, mix of wired/wireless
• Disney Circle enabled (paid for version)
• Armour not enabled
• All DHCP; Auto DNS

What I found echos much of what;s above:

 

• DNS lookup fell apart suddenly
• Some DNS resolution happening (e.g. could resolve news.bbc.co.uk but not https://www.disneyplus.com) - cache working?
• Couldn't change DNS resolver in the ORBI (due to Circle?)
• Manually changed DNS to 4.4.4.4/8.8.8.8 in iPad settings - so bypass router resolver (192.168.1.1) and worked fine (or appeared to)
• Restarting the RBR50 only fixed it and no problems in the last 14 hours

Looks like an issue with the ORBI running out of some internal resource - maybe circle but I think people without circle enabled are having the probelm?

 

Would be good for someone at netgear to look at this - it's a showstopper when it happens and we're all working from home right now.

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