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Forum Discussion
RBR50 dropping internet connection
Hello I have an RBR50 with 2 satellites since 2019. I have the same ISP for the same duration. My RBR50 is connected behind the ISP modem. Firmware version is V2.7.5.4 Everything was working fine f...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Test a PC directly connected to the ISP modem and see if anything appears here.
Ensure the ISP has checked the signal on the line up to the modem.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Zbobthecat wrote:
Hello
I have an RBR50 with 2 satellites since 2019. I have the same ISP for the same duration.
My RBR50 is connected behind the ISP modem. Firmware version is V2.7.5.4
Everything was working fine for several years. Beginning of 2024 I have started to have internet disconnection : RBR was flashing red. After a restart of RBR50 it was ok again.
But it has become worse and now every month, month and a half or so, for nearly an entire day I am unable to connect to internet : RBR is red and even after a reboot of RBR or a reboot of the modem or both it is working for a few minutes and then it is dripping again. I have replaced my modem by a newer model and even tried to replace my RBR router by another one with the same settings but to no avail ... the problem regularly shows up and after having struggled with the problem for nearly one day it is working again .... For several weeks and then the problem happens again ... This is driving me mad ... Does anybody know what this is and what I can try or check ? Are there any logs I could have a look at to help me understanding what is going on ?
Thanks
Hi,
Thank you for your message; I live in France; my ISP is Nordnet (a subsidary of Orange):
- PON : Huawei EchoLife HG8010H
- Modem : Sagemcom NordnetBox Emotion (I don't have anything else (model number ...) ...)
- The cable between the modem and the RBR router is a cat 6 cable
The last time the problem showed up I could connect my laptop to the network cable to which the RBR router is usually connected and internet connection was ok; I could also verify that my modem was up and running from the ISP web site ... To summarize : internet access was ok up to the ethernet cable to which the RBR router is connected .... so problem is clearly the RBR router which loses the internet connection .... but the strange thing is that a spare RBR router (of the same model, with the same firmware and with the same configuration) presented the exact same problem .... After one day of internet loss (a reboot of the router restored the internet connection for a few minutes but then it dropped again) the problem was gone .... This happens regularly : every 4, 5 or 6 weeks ...
I do not know where to look at and what to do to investigate that problem deeper.
I will do a factory reset and cross fingers ...
Thanks for your help