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Forum Discussion
RBR50 dropping internet connection
Hello I have an RBR50 with 2 satellites since 2019. I have the same ISP for the same duration. My RBR50 is connected behind the ISP modem. Firmware version is V2.7.5.4 Everything was working fine f...
Hi,
Thank you for your message; I live in France; my ISP is Nordnet (a subsidary of Orange):
- PON : Huawei EchoLife HG8010H
- Modem : Sagemcom NordnetBox Emotion (I don't have anything else (model number ...) ...)
- The cable between the modem and the RBR router is a cat 6 cable
The last time the problem showed up I could connect my laptop to the network cable to which the RBR router is usually connected and internet connection was ok; I could also verify that my modem was up and running from the ISP web site ... To summarize : internet access was ok up to the ethernet cable to which the RBR router is connected .... so problem is clearly the RBR router which loses the internet connection .... but the strange thing is that a spare RBR router (of the same model, with the same firmware and with the same configuration) presented the exact same problem .... After one day of internet loss (a reboot of the router restored the internet connection for a few minutes but then it dropped again) the problem was gone .... This happens regularly : every 4, 5 or 6 weeks ...
I do not know where to look at and what to do to investigate that problem deeper.
I will do a factory reset and cross fingers ...
Thanks for your help
Just a thought:
What is the purpose of the Sagecom NordBox? This appears to be a combination router/WiFi device (similar to the Orbi RBR50). Do you subscribe to telephone service from Nordnet?
Have you ever tried connecting the Orbi directly to the Fiber Optical Network Terminator (ONT)?
p.s. I was going to suggest that for about 150 Euro, Amazon could provide you with a WiFi6 mesh system with two satellites. If that worked and the Orbi did not, it would be a solution. If it also failed, that would indicate there is nothing wrong with the Orbi and it could be returned to Amazon. However, 5-6 weeks might be longer than Amazon's return window.