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Forum Discussion
RBR50 dropping internet
I have the latest firmware (v2.7.3.22) and am experiencing multiple disconnect events throughout the day (verified by my internet provider) that result in disconnections and very slow reconnections t...
Hitron Modem model EN2251
Internet provider: Spectrum - The report seeing intermittent disconnects from the RBR50 as they see it trying to reconnect.
Happening over wired devices: MacBook Pro (satellite) and AppleTV Gen4 (base)
2200 sq ft. home (2 floors plus basement - no devices in basement)
Satellite is about 30ft from base.
WiFi isn't an issue as disconnects are affecting mainly wired devices.
I've pretty much tried everything you've asked and no resolution. Been told by others its a firmware issue and the new firmware version in beta testing fixes the issue. Is there a new version for the RBR50/RBS?
You can try this and see:
https://community.netgear.com/t5/Orbi/Missing-Connected-Devices/m-p/2142349/highlight/true#M126110
I recommend a factory reset and setup from scratch after it's installed.
Power OFF the ISP modem for 1 minute as well when you reset the RBR.
I installed the new firmware and did the reset and I'm still dropping connections all over the place. Spectrum won't help because the Orbi model is not an approved router.
Any other thoughts?
Chuck
So with out the RBS turned ON, the RBR still drops internet connection with the modem?
Does the top ring turn ON when this happens?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?So with out the RBS turned ON, the RBR still drops internet connection with the modem?
[cw] Yes, the RBS is turned on, my laptop and personal computers are wired to the RBS. I am still seeing my VPN connection drop (about a dozen times already this morning and the whole network just dropped out for a few minutes (RBS went purple - Don't know about the RBR as it's downstairs and I'm not.)
Does the top ring turn ON when this happens?
[cw] I don't know, usually it is so brief that I wouldn't see it and I'm usually upstairs when it happens.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
[cw] 2.4Ghz is on 11 and 5Ghz is on 48.
Any Wifi Neighbors near by? If so, how many?[cw] I see two other WiFi networks :) I'm in a pretty remote location and don't have many neighbors. Neither computer is on WiFi.