NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ngautobot's avatar
ngautobot
Tutor
Mar 19, 2021

RBR50 Drops after firmware update

Hello,   I just updated the firmware in my RBR50 to V2.7.2.104. After this, my internet connection frequently drops. I didn't have this issue before the firmware update. The update was successful. ...
andybrwn's avatar
andybrwn
Guide
Mar 19, 2021

I'm having same issue.  Seems to impact the router and drops internet, but devices stay connected. 

I've confirmed its not ISP service not my netgear modem.  Instead of powercycling the Orbi RBR50, I login into the GUI (not the app) and "test" the internet connection and it revives relatively quickly.  If I'm not at my desk, I'll reboot it from the app.  Its about 5 times a day for me.

 

Nothing obvious from the logs, but its been a PITA to figure out the issue. 

andybrwn's avatar
andybrwn
Guide
Mar 22, 2021

So I rolled back the firmware.  I also ended up swapping out my old comcast cable service for att fiber. The att modem has its own router, so by RBR is now in AP mode.  No issues now, but its also not doing the routing work, just the wifi work. 

 

Curious to me that on the RBR GUI its doesn't say to update the RBSs first--but its plain as day in the manual. 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 22, 2021

    Next time try disabling Traffic Meter if your using it or DST. Others reported this solves the problem on v104. 

    andybrwn wrote:

    So I rolled back the firmware.  I also ended up swapping out my old comcast cable service for att fiber. The att modem has its own router, so by RBR is now in AP mode.  No issues now, but its also not doing the routing work, just the wifi work. 

     

    Curious to me that on the RBR GUI its doesn't say to update the RBSs first--but its plain as day in the manual. 

     

     

    • vajim's avatar
      vajim
      Master
      Mar 22, 2021
      FURRYe38 wrote:

      Next time try disabling Traffic Meter if your using it or DST. Others reported this solves the problem on v104. 

      andybrwn wrote:

      So I rolled back the firmware.  I also ended up swapping out my old comcast cable service for att fiber. The att modem has its own router, so by RBR is now in AP mode.  No issues now, but its also not doing the routing work, just the wifi work. 

       

      Curious to me that on the RBR GUI its doesn't say to update the RBSs first--but its plain as day in the manual. 

       

       

      Doubtful 

  • MyriadRocker's avatar
    MyriadRocker
    Aspirant
    May 21, 2021

    What did you roll back to?  Does anyone know the most recent stable version?  I'm having all kinds of issues over here and that's after doing a factory reset on the router and all satellites and before going to V2.7.2.104

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 21, 2021

      What kind of problems are you having?

       

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

       

      What is the size of your home? Sq Ft?
      What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

       

      Try disabling the following and see if any of these are enabled:
      Armor, Circle, Traffic Meter. Daisy Chain, and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings

       

      One User Experience/Configuration:
      https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

       

      Try reverting back to v16 as last resort. 

      MyriadRocker wrote:

      What did you roll back to?  Does anyone know the most recent stable version?  I'm having all kinds of issues over here and that's after doing a factory reset on the router and all satellites and before going to V2.7.2.104

       

      • MyriadRocker's avatar
        MyriadRocker
        Aspirant
        May 21, 2021

        Satellite that previously always had a solid 5Ghz connection to the RBR50 only connecting via 2.4Ghz with a "Poor" backhaul status.  Satellites dropping connection all the time, disappearing from the GUI randomly.  My system was fine on a previous version of the FW.  I just don't remember which version it was.  That's why I asked what they rolled back to.   I've read and read and read on the forums here.  I just want to get back to where I was before.