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Forum Discussion
RBR50 drops internet at night
This is a NETGEAR FIRMWARE issue I have read many of the post on this issue. I have even gone so far as to replace my RBR50 with another and still has the problem. It is NOT my internet provider have...
In the six years I have had an RBR50 connected to Spectrum, it is never "dropped internet at night." Not once.
It would help to have a bit more information, such as:
- Which specific firmware is on this RBR50? V2.7.5.4 was released in February and at some point routers will announce that users should consider updating from v2.7.4.24 to this newest version.
- More description of "what happens":
- Every night? (some nights? only on Saturday night?)
- How long.? When does this "drop" begin and end?
- What is affected? Every device in the house? Only some applications?
- Does anything appear in the log file?
We had a mantra in tech support, "when someone calls and says there is a problem, there is always a problem." Our strategy was to determine exactly what was wrong, especially when the caller was confident that "the system is down." (Wish I had kept a count of how many times, "Is the monitor turned on?" got an embarrassed response. "oops".)
I'd agree with CrimpOn . I have a set of in-laws on spectrum that have a RBK53 system connected and it doesn't drop. If it did, they'd be sure to let me know because its my modem (arris SB8200) and router setup they're using and they're very picky about stable internet.
I will say spectrum is very good at saying "its not our gear/line" until they're blue in the face without actually checking/doing anything to see if thats true
I'm running version 2,7.4.24 software. Have tried to load the latest from the Netgear website 2.7.5.4 but when I select "manual" to update the rbr50 does not show up probably because it believe the previous version v2.7.4.24 is the latest. How do i get it to allow me to upload 2.7.5.4?
Had this system for about 5 years never a problem until 2.7.4.24 Have searched the web and there does seem to be a small community of users who upon installing this version have the same problem I do.
Therefore if you can tell me how to upload the latest version I will do that and hopefully the problem which came with 2.7.4.24 will leave with it.
Instructions for a manual firmware update are on this Netgear site:
Without more specific information about what is happening, I have little confidence that updating firmware is "the solution."
One of the sad facts of life is that when users claim "something is wrong with my..... (computer thing)", the first question is almost always, "Is it on the latest firmware?" Might as well update the firmware and then people will be more serious about support.
Updated firmware but it still turns itself off once per day, the time just shifted from midnight to around noon every day. As I previously stated the problem started with the 2.7.2.4 firmware update. Given that no other settings in the rbr50 were altered other than the firmware I find it hard to believe it is NOT the firmware.
Hello John1776,
Welcome to the NETGEAR Community!
I understand that you are experiencing network disconnections with your RBR50 on FW version 2.7.5.4 at night. Please factory reset your device after updating the to resolve this issue.
For instructions on how to factory reset your Orbi Mesh System please navigate to the link below:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Please keep us updated on the progress of this issue!
Best,
Kevin
Community Team
Every night now every day around noon
every device in the house
the orbi app on iPhone confirms there is zero internet i.e. RBR50 is offline
always confirmed by Okla speed test also
all RBS50 are still connected but offline
I've sat through enough failure analysis meeting in the semiconductor industry to know that anomalies occur. Such as say thin oxide which allows a punch through. There are enough complaints on the internet which indicate this problem does occur and more than likely is in the firmware. Believe your firmware has a thin oxide so to speak.
Would be helpful to have more detail about what is happening twice each day.
- Does the unit physically power itself off and has to be powered on again manually?
- Does the unit actually reboot?
- What shows in the Orbi log at these times?
- Does the service interruption coincide with the end of the Internet Service Provider (ISP) IP lease?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Would be interesting to see if Voxels FW does the same thing, if so, possible HW issue rather than FW.
Do you have any RBS? If you do, swap out the power supply of the RBS to the RBR and see if the problem continues or not.
John1776 wrote:
Every night now every day around noon
every device in the house
the orbi app on iPhone confirms there is zero internet i.e. RBR50 is offline
always confirmed by Okla speed test also
all RBS50 are still connected but offline
I've sat through enough failure analysis meeting in the semiconductor industry to know that anomalies occur. Such as say thin oxide which allows a punch through. There are enough complaints on the internet which indicate this problem does occur and more than likely is in the firmware. Believe your firmware has a thin oxide so to speak.
