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Forum Discussion
RBR50 drops internet at night
This is a NETGEAR FIRMWARE issue I have read many of the post on this issue. I have even gone so far as to replace my RBR50 with another and still has the problem. It is NOT my internet provider have...
In the six years I have had an RBR50 connected to Spectrum, it is never "dropped internet at night." Not once.
It would help to have a bit more information, such as:
- Which specific firmware is on this RBR50? V2.7.5.4 was released in February and at some point routers will announce that users should consider updating from v2.7.4.24 to this newest version.
- More description of "what happens":
- Every night? (some nights? only on Saturday night?)
- How long.? When does this "drop" begin and end?
- What is affected? Every device in the house? Only some applications?
- Does anything appear in the log file?
We had a mantra in tech support, "when someone calls and says there is a problem, there is always a problem." Our strategy was to determine exactly what was wrong, especially when the caller was confident that "the system is down." (Wish I had kept a count of how many times, "Is the monitor turned on?" got an embarrassed response. "oops".)
I'd agree with CrimpOn . I have a set of in-laws on spectrum that have a RBK53 system connected and it doesn't drop. If it did, they'd be sure to let me know because its my modem (arris SB8200) and router setup they're using and they're very picky about stable internet.
I will say spectrum is very good at saying "its not our gear/line" until they're blue in the face without actually checking/doing anything to see if thats true