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Forum Discussion

joyammi's avatar
joyammi
Tutor
Jun 16, 2018

RBR50 Firmware update Problem

I logged into my Orbi Netger app and it said there was a Firmware update. So I updated. Now my Orbi does not show up in Wifi newtorks. That means I cant get into my Circle App either. I tried to fact...
Troubleshooting
joyammi's avatar
joyammi
Tutor
Jun 23, 2018

Thank you for the response. However, as indicated in my original post, the router will NOT reset. I have unplugged, powered off etc, and still cannot get it to blink amber and pulse white. In addition, I have tried 3 browsers, clearing caches and cookies and cannot login to the routers web page. 

So I suppose my first problem would be getting the router to reset.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 23, 2018

Sounds like you need to get ahold of NG support, on the phone and see if they can help you. Possible the router maybe faulty and needs to be replace. Ask about an RMA.


Good Luck. 

  • joyammi's avatar
    joyammi
    Tutor
    Jun 24, 2018

    Ok, thanks. Do you have the number for NG support?