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Guide

Apr 01, 2021

Solved

RBR50 Firmware Update problem

I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read ...

FURRYe38
Apr 01, 2021
Avoid using the Orbi app for any FW updates. You can do this if you want to update FW:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

If you do, update the RBS first then RBR lastly.
rabbw wrote:
I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?

vajim

Master

Apr 01, 2021

rabbw wrote:
I received an email that there was a Firmware update for my router. I tried to do it with the Netgear app but I received a Firmeware Check Error. I then downloaded the firmware to my laptop and read the instructions for installing. One place tells you to log into routerlogin.net and another place in the instructions specifies orbilogin.com. I tried both and attempted to login with username of admin and the password I set up when I installed the Orbi system. I get a 500 internal server error with both. Any suggestions?

what firmware are they talking to you about.....version?

rabbw

Guide

Apr 01, 2021

I am sorry I sent my reply to the wrong user (this is my first posting so not familiar with this site yet!).

RBR50-V2.7.2.104 is the version I downloaded but I can't access the login site to proceed without getting the 500 Internal Server error. It's very frustrating. Also, this is the first time I have received an email stating that I need to update my firmware. I am currently on version V2.3.5.30. I was concerned I may need to update for security reasons. What is the downside if I can't update?

FURRYe38
Guru
Apr 01, 2021
Try either a different browser, IE11, Edige or Firefox.
Possible you may need to factory reset the RBR and setup from scratch then load up FW.

Be sure to unpack the .zip files as well.

rabbw wrote:
I am sorry I sent my reply to the wrong user (this is my first posting so not familiar with this site yet!).
RBR50-V2.7.2.104 is the version I downloaded but I can't access the login site to proceed without getting the 500 Internal Server error. It's very frustrating. Also, this is the first time I have received an email stating that I need to update my firmware. I am currently on version V2.3.5.30. I was concerned I may need to update for security reasons. What is the downside if I can't update?
- FURRYe38
  Guru
  Apr 01, 2021
  Ooops, thats MS Edge browser.
- vajim
  Master
  Apr 01, 2021
  FURRYe38 wrote:
  Try either a different browser, IE11, Edige or Firefox.
  Possible you may need to factory reset the RBR and setup from scratch then load up FW.
  
  Be sure to unpack the .zip files as well.
  
  rabbw wrote:
  I am sorry I sent my reply to the wrong user (this is my first posting so not familiar with this site yet!).
  RBR50-V2.7.2.104 is the version I downloaded but I can't access the login site to proceed without getting the 500 Internal Server error. It's very frustrating. Also, this is the first time I have received an email stating that I need to update my firmware. I am currently on version V2.3.5.30. I was concerned I may need to update for security reasons. What is the downside if I can't update?
  
  he's going to hold off on the firmware update.......he needs instructions on how to login to the orbi and im assuming it's in the AP mode
  - rabbw
    Guide
    Apr 01, 2021
    @FURRYe38 Perhaps I should have specified I am a Mac user. I did try to login with both Safari and Firefox browsers. I think I will just forgo this update for now as I am not familiar with this technology and do not want to mess up my wifi connection at this point.