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RBR50 Firmware v 2.7.4.24 router has to be reset once a week
I've seen some previous posts from last year with no fix and nothing more recent. I'm having an issue where I have to reset the router once a week or anything on wireless keeps dropping internet ...
- By "anything", does that mean every device connected by WiFi to the router, or some devices connected by WiFi?
- I notice the issue mostly on my two cell phones (both Android) and my Google Chromecast. I don't really see any issues on my Sonos or Windows laptop
- Is there a period of time where all devices remain connected, and then the problem begins?
- This is why it's confusing. They're always connected but it will say Connected with no Internet. If I disconnect from the network and reconnect then the problem is resolved for 10-15 minutes and then it starts again
- When the problem begins, does it affect all devices at the same time, or does the problem gradually get worse?
- It happens to all at the same time. I've never let it go much longer than that day because it's very frustrating when I'm trying to do things on my phone and it keeps going in and out of responding.
- When a device loses the WiFi connection, does restarting the device restore WiFi to that device, or is the only method to reboot the router?
- The only way to fully resolve the problem is rebooting the router, otherwise I'm constantly connecting and reconnecting to the wireless on the devices that are affected the most.
OutsidaII wrote:
- I notice the issue mostly on my two cell phones (both Android) and my Google Chromecast. I don't really see any issues on my Sonos or Windows laptop
- Is there a period of time where all devices remain connected, and then the problem begins?
- This is why it's confusing. They're always connected but it will say Connected with no Internet. If I disconnect from the network and reconnect then the problem is resolved for 10-15 minutes and then it starts again
This is indeed frustrating when only certain devices seem to be affected. You have probably searched for information about Android and "no internet" and found articles such as this one:
https://techwiser.com/fix-android-connected-to-wifi-but-no-internet/
One issue is that the phone does not provide any technical information about what "no internet" actually means. My guess is that the phone has attempted to perform some operation on the internet, such as pinging a specific URL, and failed.
One of the tactics suggested in those articles is to force the router to use specific DNS servers, rather than the servers provided by the ISP. For example, my Orbi is set to use CloudFlare 1.1.1.1 and GoogleDNS 8.8.8.8. This option is found on the Orbi web browser interface main page, Internet menu.
Android users are fortunate to have a variety of network testing utilities. It would be useful if you could install one of them (such as Fing, Net Analyzer, Network Tools). The next time the phone reports "no internet", open the app and attempt to ping ford.com. If that fails, then attempt to ping 19.12.97.37. If this succeeds, then the problem is that the phone is connected to the internet, but cannot resolve the IP address of URLs.
If these phones or the Chromecast are connected to the satellite, do they work normally? (Not certainly exactly how to test this.)
Since it's Google ISP it uses 8.8.8.8 and 8.8.4.4 by default.
If it happens again after making the suggested changes I will do the observation suggested as well as try running some ping tests.
I will also verify with my brother who all his devices work solely off the satellite has the same issues with his Android based devices.
I had to finally restart again today. I thought maybe it was solved but even my brother was noting that he was having issues with devices that were connected to the satellite. He mentioned that his work laptop was having issues as well and that's a Windows machine. My phone kept switching between my actual wifi SSID and the SSID for Orbi and my Chromecast said it was connected but could not get out to the internet.
I did check and there was no purple light on the hub or the satellite. I forgot to run a ping from my phone though.
My brother said for him that it wasn't that the internet was out it was just that the wireless and things connected to the satellite were very inconsistent which is the same thing I was seeing on the router.