NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR50 Firmware Version V2.7.2.104 WiFi Consistently Losing Internet Connectivity
I recently updated the firmware, and then within a day I am consistently having this issue. The Spectrum modem and even router's connection to the internet are fine (I can do speed test in the Orbi ...
Thanks all for DNS and Daylight Savings suggestions. My original config was already customized to use 1.1.1.1 and time.google.com. I used Google's leap-smearing NTP because my computers also use it. However, changing these settings did not fix the issue. As a getaround I have set up my outward facing ISP connection to first go to a Ubiquiti Edge Router X which sets up two different LANs. My home office is on one, and my Orbi mesh routers use another (and the Orbi gateway address is different from the ERX interface address presented to it as the "internet"). After a couple weeks I have not had my WiFi strangely lose its routing abilities with all my home devices. Plus I get the benefit of being able to reboot Orbi without losing internet in the office. So this does not fix the issue because ultimately I have done nothing with the Netgear system, but it does seem to correct whatever is going wrong with the new firmware. I absolutely think it is the new firmware version and not my settings. Extremely strong correlation with new update, as many others have expressed. Not everyone can change their network setup so this needs to be fixed by Netgear.
kenadra wrote:I recently updated the firmware, and then within a day I am consistently having this issue. The Spectrum modem and even router's connection to the internet are fine (I can do speed test in the Orbi app). I can connect to the WiFi with any device, but the WiFi is not connected to internet. Only the hardwired connection works. This seems extremely correlated to the recent update. I've had no stability issues whatsoever until now. I can even go into the network map in the app, and it all shows green/online.
Does Netgear have any clue about this yet, and is there a patch? If not, how to do I roll back... to be honest I don't even know when TO roll back because I haven't done a firmware check in a while. I cannot just deal with it right now, as I work from home.
Thanks,
J
Lots of folks report the same type of problems.
My recommendation is to roll your firmware back OR wait around for others to come in here and pepper you with 100's of questions none that will fix your problem. Your choice
- I'm on the same boat, I think: frequent loss of internet connectivity. It is usually lost without losing connection to the Orbi network itself. PC browsers will display a DNS error.
Today's spin was weird: my PC's browser went down, but Zoom stayed open/functional.
I'm on the latest firmware and I did a factory reset and reinstallation yesterday. I have also switched to Google's DNS as primary and Spectrum's as 2&3 instead of letting the Spectrum modem drive.
Posting here with the hope that I'll get notifications as suggestions to solving the overall issue are posted. I'd consider rolling back firmware if I knew how, but there were issues before it, too.
madiscientist wrote:
I'm on the same boat, I think: frequent loss of internet connectivity. It is usually lost without losing connection to the Orbi network itself. PC browsers will display a DNS error.
Today's spin was weird: my PC's browser went down, but Zoom stayed open/functional.
I'm on the latest firmware and I did a factory reset and reinstallation yesterday. I have also switched to Google's DNS as primary and Spectrum's as 2&3 instead of letting the Spectrum modem drive.
Posting here with the hope that I'll get notifications as suggestions to solving the overall issue are posted. I'd consider rolling back firmware if I knew how, but there were issues before it, too.Go to download area above and enter your model number