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RBR50 FW v2.1.4.16 broke my ethernet backhaul with two RBS50 that previously worked for a year
Firmware v2.1.4.16 broke my system. finally, after many hours! and a complete system reset, figured out it was the ethernet backhaul and disconnected the ethernet cables to the satellites.
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Honestly, I don't think it is the hardware. I'm only guessing though. My scenario is almost identical to yours, but a different layout in the house. LUCKILY Costco will refund your money! I kid you not, I just returned my system from last December and bought a new one to test it out. Unfortuantely the results were the same. I'm on my third now, which exhibit the same issues. I hoping it will last with this last hard reset, but my confidence level is very, very low.
After updating FW, the satellites should have been updated first, then the router. If you reset the router and satellites, you need to re-add the satelites via wiress first, one at a time, wait for the top led to turn on BLUE, then connect the wired LAN cable between the router and satellite, wait 5 miniutes, the top led will turn on PINK then BLUE. If you can get to this point, then do the same thing for the 2nd satellite. Re-add wirelessly, wait, connect wired, then wait.
Any network LAN switches in between the router and satellites?
Many thanks for the speedy reply. I used the latest version of the iPhone app to update the firmware. In other words I tapped the “update firmware” button. There wasn’t an option or instruction to update the satellites first, then the router, then reconnect wirelessly then re-add Ethernet one at a time. How was I to know this? Sorry. I don’t mean this to be a snarky as it is sounding. I’m really describing what I did and then asking an honest question. Yes, I have three unmanaged switched at various points of my network. Usu try to use Ethernet over WiFi where I can. Thank you again.
If you don't think the FW update was a good installation, you can always manually download and install the FW to the satellites and router then reset an setup from scratch. Yes, the orbi app should work however doing FW updates is a important operation and for me personally, I'd rather not leave anything to chance. Wired PC with the satellites and routers for FW updates is the best way to update FW.
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