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Forum Discussion
RBR50 Gaming Ping Loss, approx 5 seconds every 10 minutes
I am using a RBR50 mesh network that has 2 satellites connected to an Xfinity gateway xFi Advanced Gateway (XB8). The orbi firmware is up to date and there is typically 9-13 devices active in the net...
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
Has a factory reset and setup from scratch been performed since last FW update?
connolly20 wrote:
I am using a RBR50 mesh network that has 2 satellites connected to an Xfinity gateway xFi Advanced Gateway (XB8). The orbi firmware is up to date and there is typically 9-13 devices active in the network at a time. Every 10 minutes or so I get a connection/ping loss for 5 seconds. This issue is only noticeable when gaming, and happens when using either wifi or ethernet. I have tried restarting, powering off, and pressing the black reset button on the back of the router, and have seen the same issue when the computer is in the same room as the base router. What other info could provide to trouble shoot this? Thanks for the help!