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Forum Discussion
kevindubs
Mar 16, 2021Star
RBR50 intermittent DNS lookup issues
I have RBR50 (Firmware V2.7.2.104), with one RBS50 satellite, connected to a CM1000v2 cable modem, Comcast ISP. Starting 3/14, I sporadically get DNS lookup errors. I've tried setting DNS servers t...
riegelj
Mar 17, 2021Initiate
I am experiencing EXACTLY the same problems
RBR50, Firmware V2.7.2.104
ISP is Comcast
Problem started March 14, still here on March 17 - lose internet connection multiple times, generally 1 to 2 hour intervals
Same issue whether I allow ISP to pick DNS (75.75.75.75 / 75.75.76.76) of I manually select DNS - OpenDNS (208.67.222.222 / 208.67.220.220)
Problem extends across all devices - wired and wireless, Windows, Android)
Test Internet button seems to temporarily fix the problem.
Nor recent changes to firmware, ISP connection or the devices used.
- vajimMar 17, 2021Master
riegelj wrote:I am experiencing EXACTLY the same problems
RBR50, Firmware V2.7.2.104
ISP is Comcast
Problem started March 14, still here on March 17 - lose internet connection multiple times, generally 1 to 2 hour intervals
Same issue whether I allow ISP to pick DNS (75.75.75.75 / 75.75.76.76) of I manually select DNS - OpenDNS (208.67.222.222 / 208.67.220.220)
Problem extends across all devices - wired and wireless, Windows, Android)
Test Internet button seems to temporarily fix the problem.
Nor recent changes to firmware, ISP connection or the devices used.
yup.....
FURRYe38 is all over this
- ChristineTMar 17, 2021NETGEAR Employee Retired
Hello Orbi Community!
Thank you all for your contribution to this issue! Our NETGEAR engineers are looking for users that are still facing this issue to work with them directly to identy the root cause of the issue. If anyone is willing to work with our engineering team to debug this issue in real-time please send me a private message with your contact information and best time to reach you.
We are committed to getting to the bottom of this issue but need your help.
Thank you in advance!
ChristineT
- archpMar 17, 2021Star
- BrentxMar 17, 2021Tutor
Better yet - tell your customers that its a support issue and requires payment to fix despite it being something you insterted via firmware update or other.. oh wait - you already are doing this!
- vajimMar 17, 2021Master
Brentx wrote:Better yet - tell your customers that its a support issue and requires payment to fix despite it being something you insterted via firmware update or other.. oh wait - you already are doing this!
If you'll look around in this forum, several moderators have reached out offering to help. Perhaps you should do that.
- DavidDalyMar 18, 2021Initiate
I'm willing! I sent a private message.