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Forum Discussion
ssgtweasel
Mar 25, 2020Guide
RBR50 Internet outage - DNS issue
Woke up this morning and not able to access internet. This seems to be intermittent issue for the past few weeks. Besides this morning, this happened maybe a few days ago and then a few times the pre...
FURRYe38
Mar 25, 2020Guru - Experienced User
Power OFF both ISP modem and RBR for 30 seconds, Power ON the ISP modem and let it sync. Then power ON the RBR. The top ring LED should blink, then slowly pulsate WHITE, then BLUE then turn OFF. Test a wired PC to the back of the RBR and see if you get internet access.
What is the Mfr and model# of the ISP modem the NG router is connected too?
- ssgtweaselMar 25, 2020Guide
Suddenlink is ISP (cablemodem)
Arris SB6190 cablemodem
- FURRYe38Mar 25, 2020Guru - Experienced User
Let us know if a full power off and back on with both modem and RBR helps...
That modem model has known vulnerabilities just FYI:
- ssgtweaselMar 25, 2020Guide
I will test later thanks
I guess I don't see how the SB6190 cable modem could be causing the issue if only rebooting the Orbi RBR50 solved the issues I had this morning.