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Forum Discussion
RBR50 Internet outage - DNS issue
Woke up this morning and not able to access internet. This seems to be intermittent issue for the past few weeks. Besides this morning, this happened maybe a few days ago and then a few times the pre...
I too have been having this issue and the common denominator seems to be the DNS. I thought the issue was the priority of my satellites but that solution only worked for a day and I have the same issue. Anyone kill circle? If that the issue? I'll try that.
I've tried the following:
Set mac address to computer
Turn off circle so I can set the DNS to Google only then to start up circle again
Turn off Daisy
Shut off 2 of 4 satellites
The router does say there is an updated firmware available but it will hang when the link is clicked.
I've tried the following:
Set mac address to computer
Turn off circle so I can set the DNS to Google only then to start up circle again
Turn off Daisy
Shut off 2 of 4 satellites
The router does say there is an updated firmware available but it will hang when the link is clicked.
Can you reset your RBR and setup from scratch, this time don't enable Circle or Armor to see if DNS is stable?
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Smge1lc wrote:
I too have been having this issue and the common denominator seems to be the DNS. I thought the issue was the priority of my satellites but that solution only worked for a day and I have the same issue. Anyone kill circle? If that the issue? I'll try that.
I've tried the following:
Set mac address to computer
Turn off circle so I can set the DNS to Google only then to start up circle again
Turn off Daisy
Shut off 2 of 4 satellites
The router does say there is an updated firmware available but it will hang when the link is clicked.Update as of 27 March 2020....
I rebooted the RBR50 last night after work. After rebooting, internet seemed to be not fully functioning…I could ping cnn.com however my sip hardphone wouldn’t register and still confused about that…
After 3 times rebooting, I would get netlogin.net certificate errors on our iphones via wifi. No issue when not using the wifi…I’m still confused what I was getting that…so I ended up resetting to factory defaults and reprogramming from scratch
I did NOT enable parental control/circle/etc
I was able to reset the 2 RBS50s that I have (hardwired)
At this time, everything is functioning well. The iphone using Sprint Wifi calling is now working (as it was intermittent the past week or such)
I can only assume there was some sort of corruption or possible high processor usage (during debug screen, snapshots seemed to be over 85%)
NOTE: I do have the latest firmware
How was the FW updated, thru auto update or did you manually install the files? Seen bad update bahaviors with auto update pushes. I prefer manual FW file loading and a reset.
ssgtweasel wrote:Update as of 27 March 2020....
I rebooted the RBR50 last night after work. After rebooting, internet seemed to be not fully functioning…I could ping cnn.com however my sip hardphone wouldn’t register and still confused about that…
After 3 times rebooting, I would get netlogin.net certificate errors on our iphones via wifi. No issue when not using the wifi…I’m still confused what I was getting that…so I ended up resetting to factory defaults and reprogramming from scratch
I did NOT enable parental control/circle/etc
I was able to reset the 2 RBS50s that I have (hardwired)
At this time, everything is functioning well. The iphone using Sprint Wifi calling is now working (as it was intermittent the past week or such)
I can only assume there was some sort of corruption or possible high processor usage (during debug screen, snapshots seemed to be over 85%)
NOTE: I do have the latest firmware
Thank you for your followup.
I am currently seeing if turning off circle is the stabilizing effort. I've only shut Circle off as of last evening so I will see if this is working.If DHCP or DNS fails again, I have no option but to reset. I am avoiding this option because I have several MACs that have been set to static ip and I dont want to set these up again.BTW, Orbi, when it works, is the best and most comprehensive signal I have had in my home. This system has been extremely stable for the past year. I did just add the smaller version Orbi RBK23s (satellites only) and have had issues starting from then. I removed those 2 satellites to see if that would stabilize the system, but after 2 days, I had DNS issues again.Should I have have DNS issues again under my current fix (no Circle), I will reset and report back.BTW, Router Firmware Version V2.5.1.8 and modem is an Arris non router modem from Spectrum.Before you reset the router, I suggest capturing screenshots or printouts of the various configuration pages that you customized settings on. That way if you have to manually reconfigure things, you have a reference of how it was setup before.
