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Forum Discussion
Rbr50 internet will not connect
My orbi was working and connected to the internet yesterday not it is not. I have unplugged, router, modem and orbi, no change. I updated firmware to v2.5.0.40 and no change. The ring is still magenta...
What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? IF so, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Has a factory reset and walk thru the setup wizard with a wire connected PC been performed since last update?