NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mattack27
Mar 23, 2021Aspirant
RBR50 is constantly dropping connection wirelessly after a factory reset and firmware upgrade
I'm having a situation where my Orbi RBR50 crapped out a couple of weeks ago (no connection, couldn't log onto the device any longer) for an unknown reason, as nothing in my setup had changed. I had ...
FURRYe38
Mar 24, 2021Guru - Experienced User
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
Mattack27 wrote:I'm having a situation where my Orbi RBR50 crapped out a couple of weeks ago (no connection, couldn't log onto the device any longer) for an unknown reason, as nothing in my setup had changed. I had to preform a complete factory reset, and when rebuilding it I installed the latest firmware upgrade RBR50 (Orbi Router) Firmware Version 2.7. 2.104.
Since this reset I have had to, sometimes four or five times a day, had to restart my router because it randomly drops out wireless connections. A couple of strange thing are:1) most of the time my wired connection stays connected to the internet when this happens.
2) the wireless connections that are CURRENTLY connected and streaming on the internet, such as zoom class, or tv streaming, usually do NOT lose connection either, and fully maintain their streaming connections, even though the orbi app says there is no internet, and any new connections (sometimes even from the same computer, i.e. streaming in Zoom, but unable to open a google search in a browser) simply don't connect to the internet.
3) I have plenty of time on my dns lease.
4) the only thing that has changed in my setup is the latest ios app and the latest firmware. device location to number of devices has not deviated.
So far rebooting the connection via software or by unplugging the power correct the problem temporarily, but invariably I must reboot again. This has happened close to a dozen times today now, which is why I'm finally writing. This router has been working over the last year almost flawlessly so this is a dramatic turn for the worse!