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deerpark11788's avatar
deerpark11788
Aspirant
Oct 12, 2020

RBR50 is showing 2 2.4GHz SSID and 2 5GHz SSID

Hello, 

RBR50 is showing 2 2.4GHz SSID and 2 5GHz SSID, 1 secured and 1 unsecured. How to get rid of the unsecured SSID. I have one Satellite, the router in basement and satellite is in the first floor, but very frequently (within 1 hour, every 5 minutes) the satelllite is losing signal from router. How to fix the backhaul issue?

 

Thanks

5 Replies

  • Mstrbig's avatar
    Mstrbig
    Master
    Oct 12, 2020
    deerpark11788 wrote:

    Hello, 

    RBR50 is showing 2 2.4GHz SSID and 2 5GHz SSID, 1 secured and 1 unsecured. How to get rid of the unsecured SSID. I have one Satellite, the router in basement and satellite is in the first floor, but very frequently (within 1 hour, every 5 minutes) the satelllite is losing signal from router. How to fix the backhaul issue?

     

    Thanks

    First off where are you seeing this?

    When I run across this it's usually the device that is seeing the unsecured wifi. A shut down and restart usually fixes it. 

    The backhaul issue may be because the satellite is too far from the router or you have interference. Does it show a good connection in the GUI or app?

    • deerpark11788's avatar
      deerpark11788
      Aspirant
      Oct 12, 2020

      Helllo,

       

      I am seing the 2 SSID's secure and unsecured on all the devices, in the open available wireless network.

      Will simple shut down and restart will fix or I need to do factor reset is required?

      The distance between the router and satellite should be 20 feet. The router is open living room downstair and satellite in upstair living room and there is not wall inbetween. 

       

      Thanks

       

      • Mstrbig's avatar
        Mstrbig
        Master
        Oct 12, 2020
        deerpark11788 wrote:

        Helllo,

         

        I am seing the 2 SSID's secure and unsecured on all the devices, in the open available wireless network.

        Will simple shut down and restart will fix or I need to do factor reset is required?

        The distance between the router and satellite should be 20 feet. The router is open living room downstair and satellite in upstair living room and there is not wall inbetween. 

        Are there 2 SSIDs for both 2.4 a 5G? I would try a restart as it may fix it. It always goes away on laptops I work on when it's showing up.