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Forum Discussion
RBR50 keeps hanging
OK...Been having a problem for the last few months and it is getting worse. I need some help before I decided to replace the Orbi completely. I have an RBR50 with 2 RBS50 and they are on the la...
What mode is the ISP modem in? If router, the Wifi radios on this modem should be fully turned OFF. Full bridge mode is recommended on the modem however.
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option#1 first if possible. Then try #2...
If you turn OFF the RBS and leave just the RBR online. Does the RBR hang or experience this issue.
Do both wireless and wired devices stop betting internet services when this happens?
Does the RBR show any top ring light when then happens?
Any Wifi Neighbors near by? If so, how many?
Currently all the WiFi Radios are turned off on the Modem and have been the whole time, it is only provided a connection from the Ethernet ports.
I have not set it up as a bridge mode in my latest setup, becuase I wanted to make sure it was not the modem having issues, It is currently serving DHCP as well so that I can plug my computer into it and test the DSL connection. In the past I did have it in Bridge Mode when this all started. I initially thought the issue was the DSL Modem so I switched it back to router mode so that I could test and make sure the DSL modem was still serving an IP and able to connect to the internet. I currently have not switched it back to bridge mode as I troubleshoot this issue. As most of us I am working from home, so when this happens I have to be able to quickly get back online and cannot wait for the RBR50 to reboot.
I can test switching of the two RBS satilites and see if that helps, unfortunetly that limits what is connected to the system due to how spread out everyting is.
Yes both Wired devices and WiFi devices stop connecting, my computer is connected to the RBR50 and it will also lose the connection, that is why I know it is something with the RBR50 that is hung. When I look to see if there is any light at the top, it looks like it should be working as there is no indicator light lite. The power LED on the back is still on.
Unfortunetly all the neighbors have WiFi and I can see most of their SSIDs, that is why I have tried to find channels which are not shared with the neighbors.
Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Well Turning down the power made things a little better but now I am getting hiccups. So every once in awhile there will be a blip and the Satelites will go Magenta and the router will blink white breifly. Once the Router is back to normal... the satelites will reconnect.
So it is not completely hung at this point but it is still having a hiccup.
Well Powering off the RBS50s did not help, the RBR50 hung again this morning, the good news is it was able to recover on its own.
Also today there is not as many devices connected, I was actually away from the house when the issue happened, so no Smart Phone connected, no Laptop or computer and no SmartTVs on. This is why I don't think the system is over loaded becasue there are days when I have way more devices pulling data and the system does not have an issue.
Any other thoughts out there?