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rbr50 keeps losing wifi or is very slow, just started this
Okay I bought a new RBR50 and sat. Nothing but troubles had to pay for help after a power failure and sats would not come online. Now seems to be losing wifi connection all the time and when I do hav...
It worked fine for weeks, now instead of getting a solid connection and 300 plus speed I get kicked out and speeds of 50.
firefight16 wrote:
It worked fine for weeks, now instead of getting a solid connection and 300 plus speed I get kicked out and speeds of 50.
If this is a new purchase, Netgear provides 90 days of support. (Most of us wish we had found a reason to call within the first 90 days... before the time ran out!)
"kicked out" means that a device is connected to the Orbi WiFi and then..... (what?)
- No, since November in fact I had an issue after sorry had to pay, after power went out I could not get sat online, took them hours to get it running. Then it started to do this, in ready to return it
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-SystemOne User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026- I had tech support, already once. Worked fine, after like 4 hours on the phone with them I'm still slowly looking at it. As they updated everything. Firm 2.0.0.74 last night. Don't want to reset factory, as last time I couldn't get the sats online, hence the call. Last night I had full speed for a bit now again I'm down. Might take isp router off bridge, unplug orbits and check speeds a few days.
