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Retired_Member's avatar
Retired_Member
Oct 11, 2020

Rbr50 linked to wrong account

I currently work for geek squad and accidentally added my router and satellite to a clients account. What can I do to get them registered to me.

6 Replies

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  • schumaku's avatar
    schumaku
    Guru
    Oct 11, 2020

    Geek Squad people - providing support on behalf of Netgear - should know the solution. People working on paid support should not have to ask the unpaid and unsupported community members. You should seek for some more training IMHO. 

     

    Something is badly wrong here.

     

    Regards,

    -Kurt

     

     

     

     

    • Retired_Member's avatar
      Retired_Member
      Oct 11, 2020
      Well I don’t have have access to change the serial number to another account. Only net gear has that ability. So has nothing to do with training
      • schumaku's avatar
        schumaku
        Guru
        Oct 11, 2020

        Well, the other question is on how Geek Squad does come into possession of the customers Netgear account data. 

         

        Look, I know that only Netgear has the possibility to change the product registration. However, you talk to the community here....

         

        I stop this conversation now.

  • Throwaway946282's avatar
    Throwaway946282
    Aspirant
    Nov 07, 2020
    Dude, I also work for GeekSquad, I know sometimes we make mistakes but how in the actual hell did you do that? Sounds like a CDP issue