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RBR50 Looses Internet 5-7 Times PerDay
Hello, My Orbi was great for six months but has been loosing the Internet 5-7 times per days for the last several months. A reboot restores the connection until the next time it drops. Xfinity ...
- Xfinity finally came out and everything was fine on their end but he did show me that in the attic I’ve got RG59 running to the modem. Not good but I’m sure that I finally found the problem. House is 31 years old so I’m not surprised. Going to run some RG6 in through a window and directly to the modem this afternoon. If all goes well I’ll do the attic run this weekend.
Yes, one Wi-Fi neighbor. Armour and Circle are both disabled. Modem was powered down at least two minutes while doing the factory reset.
Thanks for responding.
So both wireless and wired connections stop working when this happens?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Try turning OFF the RBS. Does the RBR still experience problems?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
I don't have any wired connections only wireless. The RBS is 35 feet away also tried other locations even farther away. Already tried turning off the RBS but the RBR still looses internet. Already tried 1, 6, and 11 on 2.4 GHz. and 44, 48 on 5 GHz. Will try turning power down to 50%.
Also checked out the modem log. Many, many "No ranging response received -T3 timeouts".
Called Xfinity to ask for a service tech but because of the pandemic they may not be able to send one out since the problem is intermittent. Waiting to hear back. Want them to replace the entire cable run from the connection box outside the house up to the modem. No splitters and the existing run is over ten years old back when Xfinity was called Comcast. I'm even willing to pay for it.
Thanks again.
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.- Thanks for the info and will do. The hardest part is getting Xfinity to come out but I’ll make a real pain out of myself 😂 Internet was pretty stable yesterday and only dropped off briefly twice and spontaneously reconnected so I didn’t reduce power to 50%. Waiting to see what happens today but definitely calling Xfinity again this afternoon.
Thanks for all your assistance!