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smcgivern's avatar
smcgivern
Aspirant
Jun 22, 2022

RBR50 'losing' PPP device

I've had my RBR50 for about a year and it's been working great. Yesterday, I started losing my internet connection (I am not sure why but this is not my top priority right now), and was unable to rec...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jun 22, 2022
FURRYe38 wrote:

 CrimpOn runs a 50 series and would have said something about it. However I don't believe he uses ONT for ISP services. 

Alas, my RBR50 is connected to Spectrum Cable which is an Ethernet DHCP link.

brwan     Link encap:Ethernet  HWaddr A0:04:60:1C:xx:xx
          inet addr:172.249.112.xxx  Bcast:255.255.255.255  Mask:255.255.240.0
          inet6 addr: fe80::a204:xxxx:fe1c:23a/64 Scope:Link
          inet6 addr: 2605:e000:3fc0:3e:d2:xxxx:3c1a:e199/128 Scope:Global
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:126116452 errors:0 dropped:0 overruns:0 frame:0
          TX packets:38601926 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:77188048459 (71.8 GiB)  TX bytes:10573044234 (9.8 GiB)

If the PPPoE connection has been working for a year and suddenly fails, my guess is that the ISP has changed something (perhaps not even realizing that they have).  Firmware V2.7.4.24 has been working fine for me (since Netgear auto-updated it one night).  I have not done a Factory Reset, but the router has rebooted a number of times due to Edison power outages.

 

I really doubt that Netgear would have made any change to the ISP connection with this firmware .  My guess is that unless the ISP has a response, then sticking with the TP-Link router is the only practical solution.

smcgivern's avatar
smcgivern
Aspirant
Jun 23, 2022

Thank you both, that is very helpful. It does show a pink LED when this happens. If it comes to it, I'm OK with using two devices, it's just a bit annoying - as you say, nothing changed from my perspective.

 

My ONT is the Nokia GPON one here, I think: https://www.ispreview.co.uk/index.php/2021/07/openreach-in-first-uk-trial-of-nokia-25gbps-fttp-broadband-kit.html

 

Is there any monitoring / logging I can enable from the Orbi side? It would be useful if I could see when it disconnected and why, and some debug logging from the connection attempt. I see that I can enable debug logging at debug.htm, but I'm not sure it's a good idea to enable that just in case this happens at some point? (It can take several hours.)